Refund & Cancellation Policy

1. Digital Goods

All sales of digital goods (including MLBB diamonds, skins, and X Credits packages) on store.xiver.in are final and non-refundable once delivered, provided you gave the express immediate-delivery consent shown at checkout before payment. That consent is your explicit request to begin supply right away and your acknowledgement that you lose any statutory cooling-off period or right of withdrawal for that order (the digital-content consent recognized under EU/UK and similar consumer law). Where such consent was not obtained, or delivery did not actually begin, any mandatory withdrawal rights you have by law continue to apply.

2. Exceptions

Refunds will only be processed if:

1. A payment is successfully deducted from your bank/UPI via Cashfree, but the X Credits or digital goods are not credited to your XIVERARENA account within 48 hours due to a technical failure on our end.
2. An unauthorized transaction is proven.
3. A statutory right of withdrawal applies because the immediate-delivery consent described in Section 1 was not obtained before supply began, or delivery never started.

3. Refund Process

• How to claim: Email xiver.support@gmail.com with your transaction ID within 3 days of the failure.
• Payout: Approved refunds will be credited back to the original payment source within 5–7 business days.
• Cancellation: Because digital goods are delivered instantly on successful payment — after you confirm the immediate-delivery consent described above — orders cannot be cancelled after fulfillment. If a payment is pending or failed, no amount is captured and no cancellation request is required.